FAQ

• Where is my order?

you will receive an email update or sms msg with a tracking number when your order is shipped. 

 

• Do you ship to my country and how much does it cost?

We ship international and we offer FREE shipping.

 

• How long does it takes to despatch my order

All the orders sent out from Hong Kong and it takes 5-14 business day to process because of the handmade product. If you have a rush order, please contact us or via IG: @dreamnicker

• How long does it takes to deliver my order?

For domestic order, it takes 1-3 working days. For other countries please view

here. 

 

• Can I change my order? 

 If you need to change or cancel your order, please contact us immediately via instagram: @Dreamnicker 

 

• Can I cancel my order ?
  

You CANNOT cancel or REFUND once the order have been made.

 

• what is your return and exchange policy?

Sorry, you CANNOT return or exchange any items once the order have been made. All the products are handmade pieces and please read careful the product description before buy.

 

• My items broke, can you repair it?

Yes, please contact us . Shipping charges will apply.