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  • Where is my order?

you will receive an email update or sms msg with a tracking number when your order is shipped. 


  • Do you ship to my country and how much does it cost?

We ship international and we offer FREE shipping.


  • How long does it takes to despatch my order

All the orders sent out from Hong Kong and it takes 5-14 business day to process because of the handmade product. If you have a rush order, please contact us or via IG: @dreamnicker

  • How long does it takes to deliver my order?

For domestic order, it takes 1-3 working days. For other countries please view



  • Can I change my order? 

 If you need to change your order, please contact us immediately via instagram: @Dreamnicker 


  • Can I cancel my order ?

You CANNOT cancel or REFUND once the order have been made.


  • what is your return and exchange policy?

Sorry, you CANNOT return or refund any items once the order have been made.


  • My items broke, can you repair it?

Yes, please contact us . Shipping charges will apply.