FAQ

• Where is my order?

you will receive an email update or sms msg with a tracking number when your order is shipped. 

 

• Do you ship to my country and how much does it cost?

We ship international and we offer FREE shipping.

 

• How long does it takes to despatch my order

All the orders sent out from Hong Kong and it takes 5-14 business day to process because of the handmade product. If you have a rush order, please contact us or via IG: @dreamnicker

• How long does it takes to deliver my order?

For domestic order, it takes 1-3 working days. For other countries please view

here. 

 

• Can I change my order? 

 If you need to change your order, please contact us immediately via instagram: @Dreamnicker 

 

• Can I cancel my order ?
  

You CANNOT cancel or REFUND once the order have been made.

 

• what is your return and exchange policy?

Sorry, you CANNOT return or refund any items once the order have been made.

 

• My items broke, can you repair it?

Yes, please contact us . Shipping charges will apply.